Repair Service Terms and Conditions

These terms apply to electric scooter and electric bicycle diagnosis, maintenance, and repair services arranged through TRAVEL ALL OVER–TAO, LLC, doing business as E-MILE: The Electric Ride (“E-MILE”), in Washington, DC.

Independent Contractor Disclosure

E-MILE engages independent mechanics operating on a 1099 contractor basis to perform repair services. These mechanics are responsible for their workmanship, repair methods, and damage caused by their work, subject to applicable law.

E-MILE may provide the service location, scheduling, customer communications, payment processing, parts, and storage associated with repair services. The use of E-MILE’s premises, branding, receipts, or payment systems does not, by itself, determine a mechanic’s employment status or resolve legal responsibility for a particular claim.

Repair Authorization and Risks

Customers must approve the applicable estimate and scope of work before repairs begin. These terms do not authorize additional repairs, undisclosed charges, or destructive testing.

Diagnosis and repair may involve disassembly, component removal, electrical testing, reassembly, and test rides. These activities may expose concealed defects or affect components weakened by age, corrosion, water intrusion, prior accidents, modifications, or previous repairs.

Potential damage may be minor or major, cosmetic or functional, and may affect frames, finishes, fasteners, wiring, batteries, controllers, displays, motors, brakes, tires, or accessories. Identifying these risks does not excuse conduct for which responsibility cannot lawfully be waived.

Limited Release of E-MILE for Property Damage

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, A CUSTOMER WHO ACCEPTS THESE TERMS RELEASES E-MILE AND ITS OWNERS AND EMPLOYEES FROM CLAIMS FOR MINOR OR MAJOR PHYSICAL DAMAGE TO THE CUSTOMER’S ELECTRIC SCOOTER OR ELECTRIC BICYCLE ARISING FROM AN INDEPENDENT CONTRACTOR’S AUTHORIZED DIAGNOSIS, MAINTENANCE, REPAIR, DISASSEMBLY, REASSEMBLY, OR TESTING, INCLUDING DAMAGE CAUSED BY THAT CONTRACTOR’S ORDINARY NEGLIGENCE.

TO THE SAME LAWFUL EXTENT, THIS RELEASE INCLUDES CLAIMS SEEKING TO HOLD E-MILE RESPONSIBLE FOR A CONTRACTOR’S ORDINARY NEGLIGENCE AND CLAIMS ARISING FROM E-MILE’S OWN ORDINARY NEGLIGENCE IN HANDLING OR STORING THE DEVICE IN CONNECTION WITH THOSE SERVICES. THIS RELEASE MAY LIMIT RECOVERY FROM E-MILE FOR REPAIR OR REPLACEMENT COSTS EVEN WHEN THE DAMAGE IS SUBSTANTIAL.

This release does not release an independent contractor from responsibility for their own work.

Exceptions and Consumer Rights

Nothing in these terms excludes liability for gross negligence, recklessness, intentional misconduct, fraud, theft, conversion, or any responsibility that applicable law prohibits E-MILE from excluding.

These terms do not waive nonwaivable consumer rights, applicable repair-dealer obligations, claims for unauthorized work or charges, or enforceable express warranties. They do not release claims for bodily injury or death.

Independent contractor status does not eliminate any responsibility that the law independently places on E-MILE, including applicable duties concerning property in its custody.

Reporting Service Concerns

Customers should promptly contact E-MILE with the work order number, a description of the concern, and available photographs or supporting records. E-MILE may coordinate review with the mechanic who performed the work. This reporting request does not shorten any applicable statutory claim period.

Application of These Terms

Customer must agree to the terms and conditions, along with the repair quotes (if given) at the time of electric scooter or electric bicycle drop-off at 1012 14th ST NW Washington, DC 20005